09/2021 - 04/2024
Assistant Operations Officer
Maldives Post Limited
Managed EMS international mail operations and coordinated dispatch workflows while driving operational performance improvements.
- Managed EMS international mail operations, including import/export processing, data management, and dispatch coordination.
- Monitored operational performance metrics and customer service data to identify improvement opportunities.
- Analyzed mail processing workflows to identify bottlenecks and implement operational improvements.
- Coordinated international dispatch operations including flight routing and delivery office communication.